FAQs

Need help?

Here are answers to our most common questions. From shipping times to caring for your items, we’ve got you covered. If you can’t find your question here, just contact us—we’re happy to help!

Q: Are your pieces handmade?

A: Yes! Every item is hand-knitted or crocheted with love and care. We follow slow fashion principles, so nothing is mass-produced—each piece is made thoughtfully.

Q: How long do pre-orders take? A: Pre-orders usually take 2–4 weeks to make and ship, as each item is made to order.

Q: Can I customise my order? A: Some pieces can be customised. If you’d like one, fill out our Custom Order Form and we’ll get back to you

Q: What size should I choose? A: Each product page includes a size guide. If you’re still unsure, send us a message and we’ll help you decide.

Q: Do you ship internationally?A: Yes! We ship worldwide.

Q: Where are orders shipped from? A: All orders are sent from our local UK post office.

Q: How are UK orders shipped?A: We use Royal Mail for all UK deliveries.

Q: How long will delivery take?A: Once shipped, delivery times are:

• UK: 1–3 working days

• International: 5–10 working days (estimated)

Q: Will I get tracking information? A: Yes! You’ll receive tracking details by email once your order ships.

Q: What if my order is late or hasn’t arrived? A: Contact us with your order number, and we’ll help track it and fix the problem.

Q: How do I wash my pieces? A: Hand wash gently in cold water. Do not wring, bleach, or tumble dry. Reshape and lay flat to dry. 

Q: Will my crochet piece stretch over time? A: Natural fibres may loosen a little with wear, but proper care will help keep their shape.